顧客サポート
以下のQRコードをスキャンして、Lineですぐにお問い合わせください。
Technical Support Engineer L2 (Remote)
Bắc Từ Liêm, Hà Nội, Việt Nam
スキル
仕事内容
Position Purpose Statement
Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical (P1) incidents.
Tier 2 Technical Support Engineers play a key role as the front-line interface between our customer and the Product & Engineering team and operate as a second level of support after basic user-level support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
職務要件
Working on small features and learning the system
Available in the weekend to debug, fix bug, support requests from client (there is a slack group called Technical Support)
Requirement:
Fullstack: NestJS, Angular
MongoBD
4 years of experience in similar role
Fluent English
その他
Level: middle - senior (từ 4yoe+)
English B2+
Working time:
Thứ 2,3,4: fulltime 8 tiếng, 12pm-8pm (vietnam time)
Thứ 5,6; off
Thứ 7, CN: part-time flexible theo nhu cầu phát sinh của khách (thường 1-2 tiếng), nhưng cần responsive immediately
Duration:
kí 3 tháng trước (thời gian này chủ yếu để client training, ko phát sinh task vào cuối tuần nhiều)
sau extend
.jpg)
