• Responsible for Solution development (Configuration & Coding)
• Responsible for resolving all Tier 1-4 support queries, that relates to salesforce access to supporting all business process in Salesforce
• Responsible for enhancement on service cloud and customer communities
• Responsible for supporting month end and quarter end close process
• Provide system administration support of internal and customer-facing Salesforce environment related to customized applications, user permissions, security settings, custom objects, workflow, etc
• Monitor new Salesforce release features and functionality and provide recommendations for process improvements
• Responsible for building enhancements of salesforce application and maintaining them
職務要件
• 2 to 3 implementation in Service Cloud Integration exp is required
• 4+ yrs in Service Cloud Certification is required
• Good Knowledge on Integrations - tools such as (Mulesoft, Skyvia, Rest/Soap user interface for Data and API Integration).
• Hands on experience on Apex coding and LWC
• Have experience in Service Cloud, Partner community or Customer Community
• Good English communication